Well I had a 2011 Sonata and thought about trading up to a 2015. I knew I was upside down a bit, but figured with good credit I would see if they could give me what I wanted.... They did! I sent an email to Nichol and said I wanted them to pay off my car, give me a new one for zero down and lower my payment.. She said they would. I showed up and dealt with Brian in sales, found my car and let finance do the rest. Sure enough they kept their word... keep in mind my credit is above 720 but they delivered and would recommend them 100%.