I would give them a negative if I could! We had everything arranged, elevator booked and up until the message came it seemed that the move was going to be great! Finishing final packing late the night before the move and we get a text message at 11.46 pm (not even a phone call...a text message!!!) The message said they would not be able to move us and "sorry for the inconvenience" ...um...Inconvenience?! You're kidding right? It's midnight the day before we are moving and sorry...we aren't coming??? We texted back asking why....texted to ask them to call us...they never responded. We had to book a last minute Uhaul and try and move everything ourselves. Worst worst worst experience ever with a company. Take your business to someone else... don't waste your money or you're just gambling the move will actually happen.