After reading some of the other reviews, I was a little apprehensive to try this place out as I have really thick and curly hair that requires some extra TLC. I'm SO glad I gave them a try. I've gone three times now for blowouts and have had three different stylists (Bao, Karli, and Danielle). They all did an awesome job...I would see any of them again. My hair held for days with light touch ups and they were all nice to me. I'm sure there is merit to other reviewers' negative experiences, but if you're reading them and are on the fence, I would highly recommend you at least give this place a try...I've had nothing but good experiences and I plan to keep going back.