I was out shopping for a new laptop. Upon arrival at this location, not a single employee in sight to help us. I had to ask the cashier to call someone over. 10 minutes later, the manager comes out and assists us. We were after a laptop that was on clearance, and we agreed to buy the laptop after he offered us an addition 10% off. We are told that it needs to be reformatted and should take one hour. Not a big deal, it's in a shopping plaza so there was plenty to occupy our time with while waiting. We return an hour later with the news that the computer was not ready. He took down our number and stated he would call us when it was ready. Note, that was at 3:30pm that day. It was now 11:30am the NEXT DAY and still no phone call. I called and asked if the computer was ready, I'm told that it finished overnight and is now ready. I asked why I did not receive a phone call like I was promised and was told that "they didn't have time".
Sounds like an excuse to me. So I drive down there, the manager who was helping us the day before does not come over to talk to us. Instead, a different manager comes over and begins boxing the computer up. I asked her if it is a standard practice not to call the customer when their item is ready, especially when it's been almost 20 hours since the promised time. Her response was "we are short handed, nobody is designated to the tech department, and there was no note on the laptop regarding why it was there". Seriously? That's a pathetic excuse for poor customer service.
Please take your business to another business or location. This particular store and store team will not help you!