I brought my beautiful 36 year old wedding set in to replace the head (the piece that holds the diamond). When I picked it up, there were gouges on the prongs. The manager said that he 'really couldn't see them' but would have them buff it for me.....it wasn't any better. He still couldn't see anything wrong but would have them replace the prongs again. (The tech in the repair department could see the problem). When I picked up my ring, there were no marks on the prongs but sharp gouges on the interior of the ring, between the diamond and the band. When I spoke to the manager, he said that it was 'wear and tear' - which was impossible due to the location of the gouges. I quickly brought it to another jeweler and he confirmed my suspicions and said that he knew exactly what tool had made the gouges, and he showed me that my diamond was actually loose! I returned to Jared to demand my money back since I was going to have to have someone else repair it and the manager was condescending, arrogant and insisted that it was just from the age of the ring and that I had brought it in that way. He would not listen to me but kept interrupting with his theory. I have never been treated so poorly and left in tears. I called corporate and talked with their customer service rep, sent a picture of the damage done to my ring and they agreed that it was impossible that it was due to age. She arranged for me to get my money back. What an ordeal! I would never recommend this store and will never, ever purchase anything from a Jared's.