I called my electric company who does rebates for new installations and told them we were in need of a new heat pump so they sent Andrews Refrigeration to our house. The tech was very friendly he came in did his assessment and told me he would email me a quote later, I gave him my email address and he left. I thought this was odd as I had other quotes previously and I had a quote in hand before they left. I text like a day or two later and he said he was hoping to send it by the end of the day. About a week from when he came out I received a text asking if I received it, when I said no he told me to send him my email address and he'd resend it. The quote was NOT worth waiting for. It was bare minimum of what was required and higher than anyone else's.