Cannot believe these people r still in business guess that's what happens when u have a monopoly. Thought government didn't let that happen?????? Worst customer service EVER!!!! Cable has gone out on me twice now not even a week since it went out first time & of course no techs available 2 come out 4 3 days!!! I've only had their service 3 weeks & this is what I get. Oh yeah got my very 1st bill other day not due until Oct 3 but they charged me a $8 late charge. For WHAT it's my 1st bill & it's not even due yet. How can these people get away with this crap??? Of course u have 2 call them then wait on hold forever. This is not right SOMETHING needs 2 b done with this company. If I could have dish network I would b switching 2 them buy apt I live in won't let me. Had them for 4 yrs @my other place no problems with them. Customer service was awesome not Like these IDIOTS. Calling better business bureau on them Monday for sure. Every1 should!!!!!!