Went for an oil change as I had found a $5 coupon on their website.
I called to make an appointment and asked the regular oil change price: $ 35.99.
I arrived sharp and an Asian guy named Joshua told me see you in an hour. I've never had such a long oil change, but the deal was good, so I thought I will just walk in the neighbourhood and come back. Returned after an hour, my car is still at the same spot untouched. 2 ladies who had came after me just left. When I questioned Joshua what's going on he said: " It's like a Dr.'s office, they were fast but yours is a major thing" !!! Excuse me!!! An oil change????
I waited another 35 minutes for my car. At the check out he charged $35 plus tax showing $39.99 the regular price and the $5 deduction. What a scam!
I just didn't feel like arguing and left quickly.
Actually I changed the 1star rating to 3 star since after they read my complaint they called me back offering a free oil change. They were really attentive and super polite when I took my car back. Everybody can have a bad day, I guess!