I'm as well an Aveda customer and I was very satisfied by their service for being a week old at the moment. I was offered comforting tea and even offered a neck and shoulder ritual with a favorite product of mine, stress fix concentrate. The advisor's where very nice and made themselves very present with me. As far as being an "avid Aveda customer" it is very essential to have your membership card with you for proper point recording. Aveda is my relaxation and I will definitely be going back to this location on stressful or bad days!