This review is based on my last few visits to this Panera. Afterall, every place of business can have an off day. Or two. Okay, three. Four? Five? I'm feeling stupid for passing over my hard earned dollars in return for below average service and mistakes. Today I stopped in to grab their large mac and cheese --- which at nearly $10 ain't cheap. But hey, it's damn good so I fork over the cash. I usually share the order with my youngest child ---- when I got home, I opened that container and it was half full at best. HALF FULL! Check out the photo. Ironically, I stood at the pickup counter with my little beeper listening and watching as the other customers were contending with the clueless staff. (Sorry staff...it's up to your boss to train you effectively --- and HELP YOU.) Anyway, I'm standing there thinking "I'm safe. How can they screw up mac & cheese and a container of soup?" Well, now I know....by half filling the darn container. Jeez. I was ripped off. Thinking back to my last several visits, the problems at this Panera boil down to the people. There is just an overwhelming sense of confusion on the part of everyone that works there --- nobody seems to know what the hell is going on and me and the rest of the customers just stand there smiling with open wallets. What's wrong with us? Of course there are a couple folks there that have it going on --- they certainly have their work cut out for them. I'll probably go back at some point --- and you'll probably find yourself there too. But be warned and check your order! (After-thought: The Chagrin Falls area crowd can be pretty demanding...they want what they want when they want it --- I'm surprised they haven't whipped this crew into shape by now.)