WORST MANAGEMENT CUSTOMER EXPERIENCE I HAVE EVER HAD.
The manager actually yelled at me over the phone when I called to cancel my membership. I have been a member for 8 days and have realized that I do not need this membership.
Because they are franchise-owned and don't have to report to shareholders, the General Manager Tyler Dzadovsky was completely unhelpful and unprofessional. Their attitude is basically, "your problem!" No where on the site during my sign up was it made CLEAR to me that this was a contractual agreement. If that were the case, I wouldn't have signed up in the first place.
Beyond that, I felt really pressured by their staff to sign up for a personal training program that also had ridiculous contract terms, (can't cancel it unless you're moving out-of-state, and even then there's a cancellation fee -- WHAT THE F*CK?) In what world does a customer not have control over what services, GYM INCLUDED, they choose to purchase and when? It's honestly baffling to me.
I actually had to open a new bank account just to avoid paying for this BS. I thought I was getting a gym membership, not a car loan.
If you need any further proof as to why you should absolutely avoid this scam masquerading as a gym, look it up on RipoffReport.com
Overall, Gold's Gym doesn't reflect practices of a modern and honest gym. Do not go here, do not give this place your money. Highly unprofessional and predatory contract agreements.