Regretfully have to disagree with everyone that has reviewed this hotel before me......
When we arrived it was clearly presented ahead of time upon booking they strongly encourage the use of the valet service which is 20 dollars a day. I am fine with using valet with a car rental just not my personal vehicle. We parked in the lot connected to the hotel only to find the maximum time allowed in this lot is 2 hours so beware of that. I can not blame the hotel for this as I'm pretty certain they do not own this lot.
When we walked in later in the evening (around 10pm if I had to guess) we arrived at the main desk with all of our luggage. The check in clerk was on the phone and looked very overworked and flustered. I was a little taken back by the fact in front of the second check in desk was an unusually large amount of cleaning products and supplies laying on the floor in plain sight. I found that to be a little distasteful. Especially for such a hotel that portrays themselves as a "high end" facility.
During the check in process the clerk proceeded to take two more phone calls but she did apologize which was forgiven. I understood it seemed to be a very busy night for the woman who appeared to be the only one working at the time. I stated I was not comfortable using the valet service so I asked for advise on where I would be able to self park. The woman proceeded to tell me a story about the issues she had finding parking on her first day of work however did not help in any way, shape or form on providing any suggestions on where I would be able to go.
After walking into our room I found it to be very nice. Everything smelled good, was presentable and in good condition. I liked the fact the rooms access control is utilizing proximity technology rather than the dated magnetic stripe other hotels still use. It was apparent a child must have stayed in our room prior to our arrival as we found a small toy in one of the beds and pen "art" scribbled all over the walls next to the toilet. This however was not something that would deter me from enjoying the room overall.
Later on I attempted to turn on the television as I often watch a show to help me fall asleep. It appeared the remote control didn't work so I took the back door off of the remote. I found the batteries were actually installed wrong. I reinstalled them the proper way and turned on the tv. The "default" channel turned on but I was unable to change the channel both at the remote, set top box and the actual tv. I then unplugged everything and plugged it back in to test again........still same thing I could turn the tv on to the default channel but not any other channel. It would allow me to raise and lower the volume but nothing else. I then gave in and started just leaving the only channel I had on for back round noise. Then the tv started randomly shutting itself off. By this time I am a half hour of troubleshooting into this and rather annoyed. The last thing I wanted was some employee who knew nothing about the system coming to my room troubleshooting the same things I had already done. I decided to call down to the front desk and make them aware of the issue I was extremely annoyed about.
I called the front desk and to my surprise I heard a man's voice. I was expecting to get the same woman who checked us in.........anyways I digress........ I made them aware of the problem and stated I did not want someone to come to the room and troubleshoot everything I had already done. I simply wanted to convey my annoyance to the applicable people. This is when the gentleman stated he would credit my account. I was not expecting a credit, I actually didn't want one I simply wanted the tv to work but I accepted and went about my night a little less aggravated because of that.
The next morning. My receipt they slip under the door did not reflect my 30 dollar credit they stated I was going to receive. I thought nothing of it, just assumed they had to test the tv to duplicate the problem before issuing the credit, no worries. A few day later I get an email with the bill that also shows no credit. I then call the hotel and speak to a woman telling her about my experience. She looked me up and found nothing noted on my account. She then asked questions about what the employee looked like??? Hello?? I told you I called down to the front desk I have no idea what he looked like!!?? She then stated she will talk to management and her associates to see who I spoke with. She also made it a point to mention no male desk clerks have worked in the past week in an accusatory tone. I do not appreciate calling for a problem I was given a solution to then being spoke to in a tone which assumed I was making the story up!!??
Needless to say I am very much looking forward to speaking with a member of management as a hotel as new as this and as nice as this should not be experiencing the issues I have