I was working with Janna Welch as I was looking for a new home in Gilbert. From the moment I emailed her for information, there was poor communication, very slow response times, and I just felt I was an annoyance instead of a potential customer. I submitted an application, paid the fees, and then waited....and waited...she asked me for verification on a few things, I emailed back immediately with what she needed, and at the end of the day, asked her to call me. Nothing. Next day, I called in, and left a voicemail. Nothing. Left a message with whoever answers the phones, nothing. I am relocating from out of state, so I flew in for 24 hours, asked for an update, nothing. I got to the house, and had troubles getting in. I emailed her, she emailed back saying I should be able to get in, but offered no help or support (another company called themselves, and got me in). I let her know I loved the house, got in, etc...that was on a Friday afternoon. I got so nervous about my time crunch and not hearing anything , I decided I needed to go with another home. I applied Sat, got the approval Monday morning. I waited to see if Janna would ever get back to me, and she never did. So, I emailed her today asking for an update and she informed me the owner didn't accept my application. I don't know if this is a reflection on Janna alone, or the company, but in dealing with 3 other property management companies over the last few weeks, hands down, this was a horrible experience.