They were quick to take us in without an appointment. They have a large team that can accommodate. I wasn't very impressed overall as my nail shape wasn't very flattering and I felt like I was nagging when I asked the technician to fix them a few times. The technician was also so aggressive with my hands that I had two cuts on my cuticles the next day. I had my eyebrows threaded that was another mediocre service that you can have done in one place but the results aren't satisfactory. For the price they charge and the quality I don't plan on returning