I've visited this location numerous times. While I understand you need an appointment to get any help at an apple store, this place is always mayhem. The staff member that assigins you an apple member is most likely told to lie to you in order to keep you waiting as long as possible - before you completely lose your patience.
I got to the store at 10am on the dot expecting to simply buy an iPhone 4 and get on my way. The place wasn't busy at all, and I had no questions. Just charge my card $395 for the phone and mobile me, take my info and i'm gone, right? Not so fast.
I walked out at 10:45. They said they would help me right away, and I stood waiting 25 minutes until I could be helped. Three times I was told "someone will be right with you". The last guy that helped me was nice ,but that didn't makeup for the experience.
It's sad apple is such a profitable business with such awful, understaffed customer service. If there was another option out there that was comparable, it would be a no brainer to switch.