I will stand by my review. I should clarify "service is poor". The gentleman who picked up the phone could do very little to answer my questions about specials, etc. I am fine waiting for food if I am told that it will take time. I was not told that. As mentioned, the manager was wonderful. He helped is out and gave us another pizza, I am fine with that. I have a closer pizza place that I grew up in and they make pizza from scratch. Literally. If this is what they boast, I am still not happy with an hour wait. I have gotten fresh pizza faster. I would still recommend and still eat there pizza. Nothing against that restaurant. I will keep in mind the time and more likely dine in.