I went in for an oil change and to have my A/C serviced as it was not blowing cold. They told me that the hose was leaking and would need to be replaced. I asked about the compressor/condenser because Firestone previously told me those needed to be replaced, but I was told that they would start with just the hose. That could potentially save me hundreds of dollars. Good start. He also quoted me a worst-case scenario (replacing the compressor/condenser) price that was about $300 less than what I was quoted by Firestone. And he only charged me for the oil change! ($35, I believe.)
I took it in before class a couple days later and dropped by after class. I was told they did have to replace the compressor/condenser, but it would only take a little longer to do so. I waited in the shop, and they offered me access to their TV and WiFi. Wes told me he would help me out with the price. I ended up paying about $200 less than what he quoted me.
Everyone there was friendly, truthful, and helpful to me throughout the entire process. It was easily the best experience I've had with an auto mechanic to date.