Easily the worst InterContinental property I have ever stayed at. Having been an IHG member for several years, I typically go with InterContinentals in any city I visit. This past Friday, we arrived early for check-in and were generously upgraded to some room on the 26th floor (awesome, we think..how nice of the hotel). Upon returning at 4:30 to finally enter our room, we were brusquely told that an Ambassador status guest had bumped us from the room. Bummed but not overly dejected, I accepted this as standard procedure. From here on it, it just goes completely down-freaking-hill. The following occurred during our stay:
-Entered the room to find the TV broken. Took a short while for the repairman to come by and fix it. Whatever, no worries.
-We waited nearly 30 minutes before our luggage was brought up...ok...fine, maybe this hotel's just understaffed.
-Then we find a dirty toothbrush hanging out under the sink in the bathroom. Ok...wtf.
-At this point I'm just pissed. But whatever, no need to gripe about this now.
-The next morning, we wake up early and leave the hotel (around 9am) and return at 1pm...and given the caliber of hotel, I'm expecting the room to be cleaned upon our arrival. Evidently, this was asking for too much, as we came back to the same room, untouched and uncleaned. THEN we leave again and return to the room at 4:30pm and the room STILL wasn't cleaned.
-At this point, I ask for the manager, and it takes a solid 1.5 hours for her to arrive on the scene, quoting "another customer complaint" as the reason for her delay. For 1.5 hours? Was this other guest's room literally on fire? The entire conversation I had with this manager lasted 10 minutes and I thought I had a slew of complaints. What on earth happened to the other guy???
Anyway, simply put, this hotel is an abomination, and it is indisputably the worst InterContinental I've stayed at. The staff/service/etc. can mess up the first time and recover accordingly. What I can't handle is laziness and clear apathy. Never staying here ever again and I don't recommend anyone else to either.