$13, and No Rain ReWashes... (even within a few hours)
After spending 9.99 for a wash, and $3 tip, it rained within five hours of getting my car washed. I went back the next morning at 10 am. I drove up, and asked for the rewash- the 2.99 would suffice-I wanted to get the spots off. I showed the gentleman my receipt. The service person's response was very rude stating, "We don't do rewashes here. Plus, what are you complaining about. You bought a six-pack for $40, just use one of your coupon tickets or go somewhere else." I wrote the company explaining that their website clearly states a 48 hour clean car guarantee. After getting -0- responses from 2 emails and a phone call, I won't be going back here again. Too bad, prior to this experience I was a frequent user. But, for a $10 wash, I would expect the company to honor their own policy. Go somewhere else, at least during monsoon season.
Update: I did get a response after posting a yelp. The bottom line, is this company is too cheap to offer a $2.99 rewash for any reason whatsoever. Unbelievable that this is the company policy for their "Express Wash Locations". Not that I saw that policy stated anywhere on the website or at the carwash. Also amazing is their employee's rude behavior wasn't addressed at all. If I could change this rating to -0- stars I would. Here is "top management's" email. Yes, this was an outstanding managerial response. But hey! It's industry standard, so it's justified, right?
Nor would they refund the 5 pack I had purchased, since I no longer wanted to patronize an establishment grossly lacking in ethics.
Update 2/12/15....
Since they would not give me a refund back on my $40 car wash package, I still have to go here to finish them up. As a part of my $40, I had paid for upgrading to HAND DRY SERVICE. Now, you do not get your card hand dried, unless it's by yourself. I again requested the unused washes refunded since now, I wasn't even getting the service which I have paid for. ZERO response from Cobblestone. Will never go here again after I get through the rest of my washes.
copy of email:
"Thank you for the email regarding your visit on Friday. Sorry for the delay in response, with the 4th of July weekend our offices were closed. The express washes do not come with a rain check only our full service washes this in an industry standard. Sorry for the misunderstanding. Cobblestone does not do refunds on pre-paid wash books. I will follow up with the management team at that location to insure they are following Cobblestones customer service policy."
Best regards,
Jason Dyer
Operations Manager