We have gotten food from here twice so far, and both experiences have been excellent.
My boyfriend has gone in both times so I can't personally speak to their customer service, but he says that everybody was very friendly and knowledgeable. I have a gluten allergy and they were very accommodating to that as well.
We've tried two of the three vegan options, and both of them were amazing. The New Morrissey Burrito was great, but the Jackfruit Torta has been our favorite so far. They also have vegan brava sauce for their tater tots which is delicious.
The prices are also reasonable considering the portion sizes.
Overall, this place is great for vegans, and I'm sure the other options are just as delicious.
We were really happy to hear that they also have a Tucson location, but we definitely will make it a point to stop into this location whenever we are in the area.