So I come here on the weekend to get an oil change and a car wash.. I have a new car and the guy was trying to upsell me on synthetic oil starting at $70.. So forget that, if I am going to pay that much I would rather go to the dealer.
It was convenient to have the gas pump ready before I get my car wash. The last I knew the attendants were supposed to pump. There were two guys standing there looking at each other, looked at me then just got a blank stare and did not do anything. Who cares, I pump my own gas. After pumping my own gas, I swear I was waiting around for about 10 minutes while the ONE guy working was done with another customer talking his ear off.
As I am reading these reviews, it is apparent there is a lack of fundamental leadership. Even if I am getting upsold by some HS kid, or they are trying to hustle for more car washes (repeat business). They could at least try to have some customer service skills, and teach their employees to take care of the customer.