The website clearly says complimentary champagne, which is precisely why I booked this service. The driver helped my husband carry his bags, but I carried all three of mine myself. This might be a cultural thing?? No clue. When we arrived at our hotel, the driver basically threw our bags out and sped off (the wheels actually squealed). The only thing in the limo was a couple bottles of slightly chilled water. It was uncomfortable, silent, and glaringly lacking the champagne I paid for. You have to very insecurely send copies of your ID and credit card via email, and that's AFTER inputting the numbers in a non secure (not https) site. DO NOT BOOK! DO NOT CONSIDER!