My husband and I have been here before. Service has always been good, beer cold and food good, as well. Tonight that changed. It took 20 min to get seated in a booth that was empty when came in, then once we ordered it took almost 30 minutes to get our food. My Cobb salad was not good, at all. And what I mean is the lettuce was limp, slimy and dark. The crispy chicken was obviously pre-packaged (Tyson frozen would have tasted better). The blue cheese dressing was bland.
My husband's pork and wings combo was luke warm, Texas toast was hard as a rock and he ordered fries, they brought slaw.
When I told our server why I didn't eat my salad, she said she would have it taken off. The manager, Shawn, came over, half apologized and basically called me a liar. Said the lettuce was fresh and delivered that day. It may have been delivered today, but he received it bad.
I am a customer service professional, you never blame the customer.