If it were possible to give less than 1 star, I would do it. I ordered carry-out, 2 double cheeseburgers plain. The lady at the register repeated my order back to me and I paid and received my receipt.
i stood back and waited for 12 minutes, ( I timed this with my cell phone ) and still had no order yet. Finally after taking care of 2 more customers who came in after I did, she handed me a bag and told me that my order was ready. I sat down at a table to look at the burgers and instead of my order, I received 2 double hamburgers with everything.
I took the burgers back to the counter and told her that she gave me the wrong items. She looked confused and took the burgers and threw them in the trash and asked me what my original order was. I told her 2 double cheeseburgers plain!!! And asked if she needed to see my receipt.
At this time, a male employee who was working the drive-thru came over and yelled my order to the staff in the back. This time, I did receive the requested burgers, but upon checking again to make sure the order was correct, the patties were noticeably smaller than the original burgers that I had been given by mistake in the first place.
If management cares about this store, they really need to do some serious training! Btw, I managed a store for 8 years back in the 80's so I know how things are supposed to go! I have contacted the customer response site and am awaiting a reply from the manager, after which I want a face-to-face meeting with management to discuss this and other improper actions that I observed going on!