I went to the BJ's in Polaris Columbus Ohio and it was pretty much the same as this one. The food really isn't all that bad it was exceptionally busy because of the Christmas season and this restaurant is positioned right near the mall which makes it getting into and out of pretty challenging at times. Our issue wasn't with the food but rather the service. I did order a buffalo chicken wrap which they said they didn't have but they did offer to make me one I thought okay awesome this is sweet these guys are going to make me something that's not on the menu. However what came out was a chicken parmesan style pita pocket thing which was absolutely delicious none-the-less but it wasn't what I ordered.
No it was lunch and are servicing to you a little bit frazzled but my main reason for three stars was that the entire time I was there there were stacks of dirty plates that would never bussed off of the table.
As our lunch when on the stack of dirty plates just got higher and higher and higher almost humorous. It's several different points we did see the server come by and look at the stack of dirty plates and just keep walking. For now just three stars I'm willing to come back and try it again because the food was actually pretty decent.