This location has gone downhill. Soup was late to the table and served with a plastic spoon. A simple chicken tenders order took 45 minutes. A bowl (larger size) of soup was served in a shallow bowl that meant a small portion. The kitchen was clearly in disarray. Check was not brought to the table. Many other options in Beachwood, I would stay away. Only reason this isn't a "1" rating is that the waiter was nice and I think felt bad.