This review is for the Downsview location.
The staff was friendly and the scheduling/booking was very simple and accommodating. Me and my friends were going to be late for our time slot and called in to see if we could change our reservation to the next available time (which was just the next hour). They had lockers available and drinks/snacks and gave thorough explanations about the game.
For the actual game, we did cops and robbers (pretty easy, escaped within the hour). Couple of key things that brought down the rating to 3 stars:
- We were given 2 hints to use in-game. However, when we tried to call the staff using the phone in the first zone (to use a hint), the phone was not working. We kept trying (because the phone was not working) but we figured out how to unlock the next zone so we didn't need the clue. About 40 mins into the game, we needed to use another hint but since the phone was completely dead at that point, we couldn't get it. Thankfully our room was right behind the front desk (you could see it through the doorway frame space), we yelled until a staff member came in.
- When the staff came in for the hint, he gave us the clue to complete a task but that task had already been completed when we came into the room (it shouldn't have been). He informed us afterwards that it should not have been, apologized and left. Friendly staff, poor preparation.
All in all, the game was entertaining and simple. We escaped, had fun and the staff member gladly took pictures for us. We were given coupons to save on our next visit which was a nice touch but we will likely not be coming back.