I contacted Lasting Impressions a couple of years ago to replace 2 doors and a custom 12 foot slider. The door installation was OK (although they mismeasured one of them and had to put one in temporarliy) but the 4 panel slider installation (a $4K+ job) was a big problem. Some of the panels were warped which caused sliding to be difficult and closing and locking even worse. The installer agreed there was a problem, but the estimator (Eric) was dubious and came out on site. He finally agreed that there was a problem and agreed to order new panels. I was to be called when the new panels came in...weeks passed and, after over 2 months, I called and they still weren't in. Several weeks later, I called again and the panels had arrived. The installer came out and replaced 2 panels...which caused only a marginal improvement. Two more panels were allegedly ordered and would be replaced. After waiting several months, and making several phone calls, the situation was never rectified.
I had withheld 10% of the payment against Eric's wishes until the job was done right. Since the slider was marginally serviceable, and I was tired of trying to get satisfaction, I gave up and stopped calling Eric. I never paid the final 10%...and was never contacted to pay it...I guess they figured they'd walk from the job and leave the balance rather than get the job done right. Not what I expected for what I thought was a premium Anderson dealer.
I paid top dollar for what I thought would be superior workmanship and service. I should have dealt with a cheaper product and installer, and saved the money and frustration. It should be noted that this work was ordered and done when the business had slowed way down and it was not a matter of the company being crazy busy.