I've been to this particular Macaroni Grill several times and enjoyed it and likely after any of those times I would have given it four stars rather than two. I am, however, rating the restaurant on the last visit and that score is a generous two.
We were seated and told that the hostess had no idea who our waiter/waitress would be. They were "fighting over tables" so we were wished good luck. Turns out the hostess became our waitress and seriously she should have just stayed a hostess. She was incredibly slow (there were only four tables filled and several waiters/waitresses, so I'm not sure what the holdup was) and at one point completely forgot that I had ordered a glass of wine even though she'd gone over to the bar right after I placed the order. The food was decent, though nothing I'd write home about. The only description I can give about the Penne Rustica was "cheesy". Nothing really beyond that sticks out. My husband found what looked to be a hair in his Carmela's Chicken and that pretty much did it for him. Then when the bill came the waitress disappeared again and my credit card sat waiting for her to come back for about 15 minutes. Finally, the manager took the bill and handled it. The waitress never returned to our table.
Will I go back? I don't know. I have always enjoyed Macaroni Grill but the service and food, at least at the Goodyear location have kind of gone down hill.