Placed my order online (one medium pizza and two orders of wings). I accessed the tracker and noted the time frames so I knew when to leave the house and pick up this order. The time frames were 40-60 minutes and I must note here that I live 2 miles away from this location.
So I waited 55 minutes and drove over to the store and walked up to the counter and waited 5 more minutes for a female employee to acknowledge my presence at the counter. I said I was there to pick up my order and the female employee that I was speaking with began the search for my order. 5 more minutes later, she informed me it would be another 30 minutes before my order would be done and ready to go. Unbelievable.
I found a seat, next to two other customers that were also waiting for their orders that they had also placed online and in through the door walks another customer looking to pick up their online order. Meanwhile, there were pizzas backed up in their rotary oven and pizzas being boxed for delivery and they too were backing up. No hurry or concern in the 3 workers that were present - then finally one of them grabs some of the boxed pizzas and food and fills 4 of their 'hot bags' and then tries to access the soda cooler and drops 2 of the bags filled with delivery orders. He managed to make it out the door with great difficulty - we could not believe that he was a delivery driver and had been standing around all that time. A very ridiculous show the Dominos employees were putting on to say the least. This explains the cold food and mixed up orders other customers are posting in their reviews.
Mind you, this was a Tuesday night. Not after Christmas, but a week before. All this time no other drivers entered or exited the store while I was there inside the store (45 minutes). I finally received my order 105+ minutes after placing my order online.
There's more to this and it's not good, but you get the idea. No explanation from the manager (the female employee I had spoken with when I got to the store) or apologies. Typical.
Goodbye Dominos, there are more than a few competitors in close proximity of this store and they will now see a significant uptick in business.
Waiting for my order, I got into a conversation with the other frustrated customers that were waiting for their orders and the consensus was none of us will patronize this location again.
Thank you ladies and gentlemen.