You get a nice offer over the phone, they send you a confirmation email and number and when you accept it, suddenly it's "not available anymore" or they didn't enter it into the system or they can't open that file right now. The company is only as good as it's worst employee and most of them are not trained properly. They need some REAL competition and then things would change...Why are Canadians paying the highest internet rates in the world with the slowest speeds? AND the highest cell rates?
One thing...an employee told me the reason they have these cable "packages" is because the CRTC forces them to do it.