We were looking for an installer of the Nortiz tankless water heater where on the Nortiz website the closest vendor listed is Quail Plumbing. I called to get information where the lady at Quail stated they would need to look at the schedule for the tankless water heater expert to come by for a quote. We scheduled for Friday, January 27th. Dave arrived around 4:30pm on the 27th. Dave was extremely anti-tankless water heater telling us all the negatives and the expense compared to a standard tank water heater. Very odd where I'm personally aware of a family member who has had a Nortiz tankless water heater for 10 years with no issues! Dave said he would get back to us no later than the following Tuesday, January 31 due to the holiday on Monday the 30th. Today is February 7 with no communication from Dave or Quail Plumbing! This is horrible customer service where I will apprise Nortiz corporate as they cite Quail on their website. Since I have been dropped by Quail as a potential customer willing to spend $3,000.00 I called BeeBe plumbing who came out 40 mins after my call, gave a me quote that day and scheduled the install! This is proper customer service where I highly recommend Beebe plumbing.