Wow, where to begin...she puts on a nice front has some good reviews but I somehow missed the ones where her billing is totally screwed up. She told me $150 for the first hour and $75 an hour after that. I told her the rental was in rough shape remnants left behind roaches and she said that won't be a problem her cleaners can still do the work. I left keys to the unit with my roommate who confirmed they came at 9:50am give or take 5-10 minutes. Well Melinda calls me at 12:15pm to tell me her cleaners are leaving because they have bed bugs on them and they cannot complete their work. Big issue and lots of money is what I'm thinking. She sends me an invoice the following day and I called a reputable exterminator to investigate. Well he shows up, combs the carpet and cannot find any evidence of bed bugs. Treats for the roaches and leaves. I look at the invoice and she has billed me for $450 which is just asinine. I have her in text message and email telling me the amount of workers she sends does not change the hourly rate. I do some digging and my own basic math and her invoice is over charged by $188 dollars. I bring this to her attention and she starts to renege on what she said and then I come across the Yelp reviews about her billing and overcharges. In one email she tells me that IF she had only sent 2 workers and not 3 then it would have taken longer (more like 3-5 hours) so she billed me on that time and not the time her employees were actually here! Ridiculous! $150 for the first hour plus $75 for the second and 37.50 for the half hour does not equal $450. Literally floored. I get the old tenants left some crap behind but that's her job to clean gross places and she prides herself on it yet she thinks she can charge me for time that wasn't worked. Be very careful when engaging in business with her, no doubt they clean well but billing and math is not their strong suit. She pressured me to pay her the same day they left, insisted I told her I'd give her credit card over the phone and use chase quick pay which was not true. I always ask for an invoice for these reasons exactly. As you will read there is no way to determine how long 1,2 or even 3 people
could take to clean a house. I regret going into a business transaction with her. If you charge by the hour then actually charge for time worked. I'm not the only one who has had issues with her billing, look at the reviews and I hope your experience is nothing like mine. It's very convenient for her to renege and change her billing after services are rendered, very deceiving and a poor practice.