Attended the iPhone 6 release on 9/19. I arrived at 5am and found a few hundred people ahead of me. Not surprised. At 6:30, an employee told us that their system was down, so they could not go down the line and reserve phones. They promised that they would do an inventory and hand out vouchers for the phone we wanted, allowing us to leave and come back any time that day to get our phone. That promise never happened. I then was told that the store was allowing people to purchase up to two phones at a time. This is absolutely insane to do on a launch day. With hundreds in line, it would have been more humane to limit it to one. The staff was very friendly and helpful, but the store is poorly managed and handled this situation badly. In the end, I waited nine hours and was told that they sold out. Very disappointed.