So I ran through the drive-thru here just before closing tonight because I wanted to try the new triple mocha Frappuccino but as I drove away and took a sip I realized it was caramel. I circled back through the drive-through immediately, but they already had turned out the lights to close the store, wouldn't speak to me over the speaker, wouldn't even answer me even though they clearly saw me when I pulled up to the window. I held up the Frappuccino so that they would see I was the one they had just helped moments before, but they continued to ignore me.
Went in 2 days later and discussed this issue with the manager who was very professional & apologetic, especially that I had to come back to the store to have this dealt with. She made me the drink I had ordered and said she would discuss this issue with her staff.
The drink was great and I appreciated the way this was handled.