So dissatisfied with this morning visit ...My boyfriend and I are loyal long time customers . We have been coming long before they switched to the new woman Manager . My boyfriend ordered the fajita omelette with pancakes and sausage . I ordered the cinnamon roll French toast with bacon and scrambled eggs . When our food came Out it wasn't done the eggs were runny...my French toast was doughy and not cooked well . It was also a smaller portion , the bacon was burnt . We ended up telling our server that we were dissatisfied and walked out . We both have rewards points that we signed up for a year ago . This may be our last visit . Where are the cooks ??? The manager is in the back cooking and it doesn't taste the same . Seems like they are understaffed and the food and customer service is going down . We are now at black bear diner about to enjoy some pineapple upside down pancakes with all the fixings . Biscuits cafe feels like a ghost town wth is going on ??? The old manager was so nice and always spoke to the customers and was concerned with the taste of the food . The manager never ever came out just stayed in the kitchen hidden . We live a block over and it was a complete waste of time to get let down . A very sad experience !!!!