Placed a call yesterday morning re my 18 year old dog who had developed lumps on her chest. Went to great lengths to describe issue and my concern about lymph glands and possible cancer. As we live 75 miles away from LV was promised a call back when vet finished attending to another animal. None came by close of business. Cant tolerate unprofessional conduct like this. Non-response is unacceptable. Called in this AM and requested records be sent to me for other new responsible vet. Still no response as of today including request for records.