I ordered a pizza, online through Slice, Sunday, May 7 2018 at 1150 pm received a confirmation email with a 60 min delivery eta. I called at 1250 am and was hung up on. I called back at 0130 and was put on hold. They never picked up and after 15 minutes I hung up. I called back at 0230, by this time over 2 hours waiting. They confirmed my name and location, I'm literally 6 minutes down the road, but unfortunately I'm working overnights and can't leave the job, and they said it was out for delivery. I waited until 0345 and called back and asked for the manager. First he said he couldn't find my order, asked how I ordered it, I stated through slice, from their website, he then found my order confirmed my name and location, and then had the nerve to say the delivery driver called me and said I didn't answer. He asked what apartment number I was at. I informed the "all knowing manager" that I work at a hospital down the street and that I'm in the emergency department. There was notes attached to my order to "please deliver to the emergency department" name of the hospital and address were in the notes, which they confirmed several times. The manager then asked if I wanted the pizza, I asked will it be fresh, he said he could bring the same pizza back, really? A 4 hour old pizza, wow, I never received customer service like this before. I even lived in New York they don't treat you like this. I asked the manager for a refund, he said okay. I'm still waiting for a refund 3 days later. ugh, never again, don't do it, there are other pizza places closer lol