I love Apple, and this store is great. However, I am frustrated with the help I received at the Genius Bar this time around. I set an appointment, and I over communicated in the notes. The "genius" was 20 minutes late, and was unable to help me. The reason for being unable to help me was reasonable. However, the way process is setup, it does not prepare for appointments, and this one could have been resolved with a phone call (which, incidentally, I've been told to setup an appointment to meet with a Genius).
To top things off, listening to this relay the information to a co-worker, it was obvious that this person had filled in the blanks and not listened to what I had said. Getting the information correct would not have changed the outcome. It is merely an added frustration to the fact this process could have been resolved in 10 seconds over the phone, but instead I was pawned off to the Genius Bar to appear at an unnecessary appointment, pulling me away fro work for 2 hours (includes drive time).
Anyway... great store otherwise.