I have gone here for 2.5 years just because it was close to home and finally couldn't take it anymore. I was thankfully referred to another dentist by a friend and have never been more pleased. I have been saved!
Marketplace smiles is a rip-off and has the worst customer service and dentists I have ever experienced. I had many visits there and not once have I been greeted at the desk. Someone would just point to the clipboard and simply say you sign on there. "well thanks, hello to you too." The dentists constantly change and I'm always told they have left the practice. I never saw a dentist twice which takes away from a dentist getting to know you and your teeth situations.
I've had a crown which still hurts till this day due to it not being sanded down enough, I had an onlay that was not sealed correctly and because food kept getting in underneath causing bacteria, I had to have an emergency root canal. In other visits, I was told 2 teeth were cracked and need crowns and that I should have my silver fillings changed. Well according to my current dentist, no cracks and no crowns needed after a thorough evaluation. The fillings are in fine shape and if I have no pain, leave it alone. My current dentist also said Onlays are a waste of time because it's a temporary fix which became the case in my situation. A crown is similar price and does the job. Onlays will be turned to crowns down the road so best to leave the middle man out and save the money.
The geneticists do terrible periodontal cleanings and have many times tried to talk me into getting certain things that are not covered, but are supposedly beneficial because it's a new thing and works. I did try one special procedure out of curiosity which renews your gums by burning off the top lining. Well, didn't do anything special and was a waste of money in my opinion. They seem to not know what they were doing because of the many times having to stop and ask questions or because the cleanings were done so quickly. Periodontal cleanings are special cleanings and must be thorough.
Last, but not least, this office has messed up on all billing done for me. Every claim was incorrect. They ask upfront for a large certain amount and then when the claim is processed, they don't let you know that you overpaid. I've had to call many times and the way they treat you when you let them know the claim is processed and I over paid is incredible. No apologies or remorse, but simply focusing on who's to blame. As a worker in the medical field, this facility is a true embarrassment.