These guys are gigantic jerks! They recently tuned a piano for my roommate and I. They told us that the piano would have to get tuned again in a month. We agreed to tune it anyway because he said he would be able to get it in tune for now. Later that day after he tuned it, we went to play it and It was very out of tune. When we called to talk to them about it, one guy yelled at us and berated us. We then called Bill Kapp himself, hoping he would be reasonable, but he was just as rude and insulting and refused to tune it right, like they promised to do the first time. What a waste of $145 (he also said it would cost $130, but after tuning it they upped the charge). These people are rude, condescending, and completely unprofessional. DO NOT USE THEM!