If you are looking for the best in Asian fusion, with great and friendly service and a fantastic atmosphere, then you should keep looking. This place on the other hand will give you the very best in terrible service, food and dining experiences. It will all start at the door, where the hostees may, or may not be waiting to seat you. When we showed up on a semi-busy Sunday the hostess was just seating another table. Ten-minutes later, I kid you not, she was still nowhere to be found. Another server ended up seating us where we waited another ten-minutes for them to locate a highchair. Irony of it all is that the highchairs were in the staff only room located, wait for it, right next to our table.
The servers will be of no help in explaining the menu. For my family this was fine, we lived in Asia for over 4 years so we understood the menu. But the table next to us was asking all kinds of basic questions that the server could not answer. I felt for them when they asked if the dish they were interested in was made with seasame oil and the server couldn't answer. Knock, knock. Who's there? Nut allergy...
The open air kitchen allowed us to see what looked like the two-managers doing all of the cooking that day. Not sure, but it was clear that somebody watches too much Rachel Ray. Hello garlic! BTW, Ramen isn't made with garlic. Just sayin'...
Every place has an off day, but this one was beyond epic. With a crowded Downtown Summerlin culinary offerings this place better step up their game. We don't call it Snob-erlin without a reason.