My first initial visit was bad. No one greeted us or even asked us what we wanted. We sat for about 10 minutes and no one said anything to us. I told my girlfriend who had recommend them about it and she told me to go back. The owner Hannah apologized, just saying she was having an off day and she's been doing my nails ever since. I love Hannah, she always knows just what to do. Tried several nail shops since moving here last year and I always come back.