Almost every morning before going to school, I stop by L'espresso Bar Mercurio to grab a cup of coffee. I usually have a red eye. Their coffee is amazing! Arguably, the best around the Annex. Their tiramisu cake is also delicious!
But, most importantly, the staff is the best. Yesterday I was charged accidentally $83.15 instead of $3.15 for a cup of coffee. This happened of course accidentally since it was a busy time when I ordered my coffee. I did not notice it until late night, but once I found it out, I immediately sent an email to the manager (Teresa). She was really quick in her reply indicating her apology and willing to provide a refund. So today, I went to the coffee shop again and got my refund and grabbed another delicious coffee! The supervisor, Daniel, was super helpful and kind. He understand the situation and was able to solve the issue quickly.
5 stars for the coffee, 5 stars for the cakes, and most importantly 5+ stars for the customer service.