Mazda of Toronto,
My wife and I are extremely unsatisfied customers. We have never experienced such horrible customer service. We were completely disrespected by you and your employees from your location.
We came to your dealership, looking at several cars we researched in hopes to find something we could take home as soon as possible. You showed us a car that arrived that day, one in which we were extremely pleased with. You provided us with a price in which we were extremely happy with. However, oddly enough when we came back to make a payment, we weren't able to do so for some undisclosed reason, HOWEVER, one of your salesmen stated that the car was reserved and was ours. We were told to come in the next day, and when we called to speak with our representative to book an appointment to see her, to ensure no other appointments would coincide with ours, she said she would call us back. She never did. We decided to show up, and we find out the car can no longer be sold to us at that price because, as stated by your sales rep, "We made a mistake in price, but we can sell it to you for $2000 more than what we asked for".
If you've made a mistake, that is something internal that's between yourselves as a company must deal with, however we expect our deal to be honoured. I understand that a mistake was made, and unfortunately for whatever reason, you are unable to budge on the price that was originally provided, however when speaking to the sales manager at this location, we were completely disrespected. Not once, did he apologize for the mistake, rather saying "I don't know, I wasn't here, I don't know what happened". This is your company, as a manager it is your responsibility to clean up a mess made by your employees. Not only was he not giving us the time of day, he rarely gave eye contact, rather was more interested in looking at his computer screen, as oppose to pay attention to us and the situation.
Had the car arrived that day, and you did not have the appropriate information, we should have been informed of this. We specifically asked why the price was so cheap and we were told it was an internal price. We come back to pay and are told we are not allowed this price? Disgusting!