I have been in sales for 23 years so customer service is something I'm VERY familiar with. I am a licensed esthetitian so being in the beauty industry i like my hair and nails to look on point. I was told it is my fault my hair was matted after 2 weeks. I was told its my products which were the 909 products and a keratin mask. I washed my hair ONCE a week and did mask at that time and did not dry my hair. Styled it on low heat maybe once a week ...the last month it was only every other week on date night. My hair was purchased by my stylist in january 2017 from the hairshop . I purchased it from her on May 5th 2017. Therefore,i had no warranty and was told well i dont know if you used the hair before then. Showed the text messages from me making my appointment and was told well a warranty is from when it is purchased originally. If you buy a car, the warranty starts when the customer purchases it not when the dealership buys it, the warranty on a phone starts when a customer purchases it from a vendor. When you are dealing with people that stock up on extensions to use for future clients the right thing is to offer a warranty from when they are installed. I was told by 4 different hair companys that my hair had silicone in it and that it was NOT remy hair but of course apparently they were trying to sell me something (which was not the case at all). So instead of trying to work something out i was told to have the ratty extensions reinstalled after I clarified them, and start using different loreal products (not their own brand). To be honest it was completely embarassing to walk around the trade show in vegas since my curls matted before I even got in the doors. I guess that the multiple industry professionals just lied to me just to lie. The extension specialist that removed my hair had dealt with hair shop for years and said these are not the quality that their extensions normally are. As with any product sometimes there are things that are just manufacture defects, rather than offer to exchange the hair or to make things right i was talked to like I was an idiot and it went from my fault to my stylists fault but God forbid just maybe there was a bad batch of hair. However, out of everything nothing bothered me as much as the questioning of my integrity implying i was lying about when they were installed. Hair shouldnt become defective from sitting on a shelf in a salon for 4 months (january to may). Pics in the comments. Its a sad day when a set of acrylic nails last longer than human hair.