We came in here last year (I never did a review) and Mathew was amazing with my 93 yo grandmother who suffers from many issues that ultimately come back to causing issues for her feet and walking. Matthew spent as long as it took about 2 hours with us trying on different sizes and customizing some things for a better fit for my Grandma. The shoes were the most expensive pair I've ever paid for but totally worth it because my grandma loves them still and prefers them over any other shoe. We never got to thank Matthew so thank you and a year after she's more mobile and still loves the shoes !! I also noticed some new confidence in her after getting the shoes