It is really 3.5 stars. I have added 0.5 star for the considerate services.
As a major chain, Milestones tries very hard to be predictable yet classier than other chains. This location has a nice ambiance, nice table setting, polite and well groomed waitresses. Despite my general bias against major chains, I have to admit that the food tastes decent if only mass-produced.
We ordered a Winter Roots Vegetable Starter Salad ($11) and a Valencia Paella ($25) from the Seasonal Inspiration Menu. I wasn't hungry, so the starter salad was the perfect size for me. It tasted fresh and delicious. The squash in it was surprisingly filling. I was happy with the salad. The paella had a nice colour and texture. The portion, however, was small. It was smaller than the starter salad (see pictures). At this point, a waitress asked us what we thought of the meal, we replied that the portion of the panella was too small for a man, though we insisted that we didn't want anything extra to make it up. When my BF finished the paella, he felt "not hungry". This was disappointing after spending $25 on essentially a seafood rice dish.
The waitress came to our rescue. Without any hint, she came to our table with a smaller paella, approximately one-third the size of the regular order. She said she hated to see us leaving hungry. My BF was grateful, as I watched him devouring the extra food. He felt "satisfied" after.
So this explains the extra 0.5 star. When there is a potentially dissatisfied customer, the servicing staff takes initiative to remedy the experience at a reasonable cost to the restaurant. Our waitress didn't want a customer to never return. We may not order a panella again, but we will return for other entrees.