Twice a week my coworkers and I order lunch from this particular panera bread and this has been the second time we've had an issue. Today I chose to order on my own as my coworkers voted for pizza. I ordered a chicken noodle soup and a 1/2 steak &a white cheddar panini which I modified adding lettuce, tomato, mayo and red onion along with a chocolate chip cookie. Once I received the order I immediately took a bite of the sandwich and noticed it was dry and very plain. Opened it up and I have a steak and cheese sandwich with a soggy piece of lettuce and a bowl of a creamy white substance. I politely called Panera and explained the situation and was transferred to a manager who claimed he made my sandwich personally and said he put the items in question on there. He insinuated that I was being false, and then placed me on hold for another manager to pick up and say if I want a refund they have to come pick up the food for verification which I explained I was ok with. Very poor customer service, I get that it's a busy location, I did have multiple modifications and I ordered during a lunch rush, but I paid 19$ for my order and I want it how I ordered it. Then to be accused of lying about some onions and a tomato was just the ultimate slap in the face. Meanwhile my coworkers are enjoying Donatos pizza and I'm eating a chocolate chip cookie and a dry baguette!!