I was returning some items from an online order that I wanted to exchange. At the register, the cashier was answering phone calls while processing my returns. Annoying, yes, as there were plenty of employees around. I finally got someone to process the return without answering the phone. It took way longer than it should have. The selection in the store is ok, lots of clothing and housewares, jewelry and a large tool section. I saw a lot of vacant space around the electronics area, which is not surprising. I've picked up a few orders here too, and they are pretty fast at getting them out. This location also has an automotive center.
Sears has offered a lot of promos through their Shop Your Way (SYW) rewards program. Among the offers are spend $20, $40, etc, and get the same back in SYW points. Points can be used in stores or online at Sears, Kmart and Lands End. Without this rewards program, I'd likely not shop here, though I'd like to see Sears stick around.